1.5
  • Given the runaround13 votes
  • Customer service attitude12 votes
  • Customer service follow up11 votes
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  • 2 days ago
  • Online Shopping
  • Aransas Pass, Texas
  • Personalized Music Box For Grandchildren
  • 17
  • REVIEW RATING 4/5

1) Assured personalized items would be shipped to us and then on to designated relatives. Quickly noted items shipped directly to relatives; 2) Told when to order items to assure they would arrive in time. Did so and items did not arrive (in fact, still waiting a week after due); 3) Finally, told items shipped on date they were to arrive. A week later, we received notice items now shipped (I... Read more

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  • Feb 26
  • Luxury / Jewelry
  • Nashville, Tennessee
  • Priority Shipping
  • 1
  • 1
  • 19
  • REVIEW RATING 4/5

I called in order two items and pay off an existing bill. When I looked at my account one week later there were 3 different charges on there. The lady that keyed my order in placed both with priority shipping so I would receive them within two days. I didn't ask them to place them on priority shipping. When I called to inquire about the charges I was on hold for approximately 7 minutes then ... Read more

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I cancelled or returned items and they do not want to refund my money.when i called i got no satisfaction this has been going on since christmas i order 717.85 and only received 489.10 back they still owe me 228.75 please help. Add comment

  • Feb 23
  • Luxury / Jewelry
  • Colorado Springs, Colorado
  • Soulmate Ring
  • 1
  • 1
  • 14
  • REVIEW RATING 4/5

I ordered the soulmates ring a year ago. Guess what it never showed up. But I'm still being billed for it. Why should I pay for a ring that I never got? Read more

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  • Feb 19
  • Furniture and Decor
  • Lanham, Maryland
  • Return Policy
  • 1
  • 1
  • 37
  • REVIEW RATING 3/5

We received what we didn't order. Item was returned within a week, yet they still withdraw money from our account. We did a return but never received a refund and are charged monthly. It is so hard to reach them on the phone. They are fake. We received what we didn't order. Item was returned within a week, yet they still withdraw money from our account. We did a return but never received a refund... Read more

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  • Feb 19
  • Luxury / Jewelry
  • Pittsburgh, Pennsylvania
  • Ring
  • 1
  • 1
  • 29
  • REVIEW RATING 4/5

I ordered a mothers ring for Valentines Day on Jan 29th. I was told it would arrive before Valentines Day. I got an email saying it was shipped on the 5th, they charged my card and it is now Feb.18th and still have not received it. I have sent many emails stating that the tracking information they gave me was invalid. I have been told on 3 different emails it has been shipped by 3 different... Read more

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  • Feb 17
  • Luxury / Jewelry
  • Saint Paul, Minnesota
  • Ring
  • 1
  • 1
  • 17
  • REVIEW RATING 3/5

My Valentine rings are not what I ordered,the size of them are alot smaller than the size I anticipated Read more

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  • Feb 12
  • Luxury / Jewelry
  • Wapakoneta, Ohio
  • Return Policy
  • 1
  • 1
  • 12
  • REVIEW RATING 4/5

I'm just needing a phone # so I can talk to some one about returning items Read more

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  • Feb 03
  • Luxury / Jewelry
  • Online Order
  • 2
  • 2
  • 221
  • REVIEW RATING 5/5

Check sent last year to pay of an item I still don't have,was told it wouldn't ship until 2/2/2015. So I contacted them on their facebook and this is what I was told. A new shipment is expected and I will be one of the first to have my item shipped to me. So I waited and waited,and decided this afternoon to check if my item shipped yesterday. Surprize,surprize,my item is not expected to be... Read more

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  • Jan 30
  • Products
  • Valdosta, Georgia
  • Barack Obama Train Set
  • 1
  • 1
  • 27
  • REVIEW RATING 3/5

I need a phone number i ordered the Obama train was sent a Picture and later get a dusplay rack i have sent money for item i never ordered. I would like to speak to a person not a machine . Marian Singh mlsingh_3@hotmail.com Read more

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