Bradford Exchange Complaints and Reviews

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Bradford Exchange
Main address: 9333 Milwaukee Ave. 60714 Niles Illinois
1-866-907-3607, 1-866-285-0932, , http://www.bradfordexchange.com/service_contact-us.html
  • 272+6 mobile complaints
  • $18.7K claimed losses
  • $67 average
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  • Sep 13
  • Luxury / Jewelry
  • Templeton, California
  • Double Charge
  • 1
  • 1
  • 7

Ordered checks from the Bradford Exchange. Bradford exchange double charged me. They refuse to reverse the double charge unless I run around collecting authorization signatures and fax numbers from my bank; more effort than the charge is worth. Net result: they flat out stole my money. Read more

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  • Sep 11
  • Online Shopping
  • Lithonia, Georgia
  • Budweiser Train
  • 1
  • 1
  • 14

I submitted my request for the Budweiser Holiday Express Train from the Hawthorne Village Division my order was shipped in two separate shipments. After setting up my new toy, I notices I didn't have the power pack & Speed Controller. I have been a customer of the Bradford Exchange the a long time and I would like to the relationship to continue but first, I need you to make my order... Read more

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  • Sep 07
  • Online Shopping
  • Sneakers
  • 2
  • 2
  • 14

Consumer service CLOSED on weekends no other way to check when r most people off weekends . Way too long for the order to delivery where r my sneakers u need to have someone on weekends you have order takers on weekends And this really bad to have to use 100 words lame will not order again I was thinking of the family ring and the ravens train. Bad bad bad bad bad badbadbad bad bad bad bad bad... Read more

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  • Aug 31
  • Luxury / Jewelry
  • Low Quality Purse
  • 1
  • 1
  • 15

A family member ask me what I wanted for my birthday, I told him that I wanted the Houston Texans purse. I got it and he gave it to me and It was the ugliest purse I have ever seen in my life. VERY cheap material, the long strap was already broken and it stinks. If you are thinking about getting any of that NFL purses don't do it!!!!! they are $129.00 dollars for a Dollar General store purse. Read more

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  • Aug 11
  • Luxury / Jewelry
  • Wrong Bracelet Delivery
  • 3
  • 3
  • 92

I ordered a bracelet for my daughter from a leaflet I received and made a mistake by paying the total price before receiving the item. When I did receive the bracelet it looked nothing like the picture in leaflet, it looked cheap and did not fit as I expected. I contacted customer services but was told I would have to keep it as it states in the small print" no returns on these items.I am now... Read more

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  • Jul 26
  • Luxury / Jewelry
  • Cuckoo Clock
  • 1
  • 1
  • 61

Ordered nightmare before Christmas cuckoo clock. Paid for it in full with a check ( smart enough not to give them my credit card TG). They continue to send me invoices instead of the item. I doubt I will ever get it. It's been 3 months. Product probably doesn't exist. These people should be put out of business. My stupidity may have cost me but hopefully others will not order from them Read more

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  • Jul 23
  • Luxury / Jewelry
  • Largo, Florida
  • Undelivered Pendant Charges
  • 1
  • 1
  • 37

I ORDERED THIS PENDANT AND SENT A PAYMENT OF 21.99 AND I STILL HAVE NOT RECEVED THIS PRODUCT AND NOW GOT A BILL IN MAIL FOR THE REST OF MONEY OWED. CLIENT # 157416360 ORDER # 720015340374 I AM NOT GOING TO PAY ANYMORE ON THIS PRODUCT UNTIL I RECEIVE THE PENDANT MY NEW ADREES IS P O BOX 795 LARGO FLA 33779 IT NEVER CAME TO THE 2000 7TH AVE SW ADRESS IT NEEDS TO BE DELIVERED TO MY PO BOX 795... Read more

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  • Jul 13
  • Luxury / Jewelry
  • Davenport, Iowa
  • Kennedy Half Dollar Collection
  • 1
  • 1
  • 47

I received a Bicentennial Kennedy Half Dollar. The Half Dollar was not Brialliant Uncirculated. The coin is in very poor condition. I sent an email in regards to the poor quality of this coin. I requested they cancel my order and not to send me any additional coins in this collection. I am awaiting a reponse from them. I have been collecting coins for over forty years. This is the worst coin... Read more

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  • Jul 06
  • Shopping
  • Painted Canvas
  • 1
  • 1
  • 29

I ordered it in December of 2013 and in March of 2014 I finally get a card that says that they will ship it to me in July of 2014 because of a delay and so sorry, thank you for your patience and understanding. It has been paid in full and they do offer a refund. So now it is July and I get yet another card that now says that it will be shipped to me in October 2014. WTF? What is taking so... Read more

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  • Jun 30
  • Luxury / Jewelry
  • Clock
  • 1
  • 1
  • 52

I ordered a clock the moment I got the advertisement with my Playboy mag in FEB and paid the first payment. Right after I paid, I got a notice telling me it was pushed back to JULY. Ok, so I wait and what did I get in the mail today? Another notice telling me it won't be until September! No. I called the number on the card and canceled my order. Since I paid by money order and not credit card, I... Read more

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