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  • Customers like
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  • Customers don't like
    • Given the runaround18
    • Customer service attitude15
    • Customer service follow up12

  • 1 hour ago
  • Luxury / Jewelry
  • Taunton, Massachusetts
  • 2

I purchased at least two men's rings from the Bradford Exchange and received my rings in a relatively timely manner. They were very good quality, looked nice on, and sized correctly. I have just sent my reservation in for the laal experial experience has been positivetest men's ring being advertised. I did not have any negative issues to confront throughout the entire transaction which included:... Read more

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  • Jul 25
  • Online Shopping
  • 1
  • 1
  • 15
  • REVIEW RATING 4/5

We ordered rings a month ago. They did nothing while their status page said processing. When we called customer service rep was rude, the order was not reviewed and my ring had not been sent to the engraver. My husbands ring was shipped over 10 days and we have yet to receive it. Mine is still in limbo.They do not respond to customer email enquiries. Customer service is only available Monday -... Read more

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  • Jul 24
  • Other
  • Orlando, Florida
  • 1
  • 1
  • 14
  • REVIEW RATING 4/5

Very VERY disappointed in Bradford Exchange. I subscribed back in February to the HO-Scale "PEANUTS" Illuminated Electric Christmas Train. I've constantly had to call to make sure I was getting the order pieces shipped out as they were canceling them in the series. False advertising a complete set when I won't acquire a complete set. My order had been canceled and replaced and I missed a piece... Read more

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  • Jul 24
  • Luxury / Jewelry
  • Dalton, Georgia
  • Want My Ring Not To Have My Order Cancelled
  • 1
  • 1
  • 16
  • REVIEW RATING 4/5

I LOVE ALL THE JEWERY IN THE SITE.I ORDERED I ITEM BEFORE CHRISTMAS 2014 GOT AN EMAIL THAT WAS DELIVERED..AFTER COMPLAINING SEVERAL TIMES THEY REALIZED THEY HAD THE WRONG ADDRESS TO BE SHIPPED TO EVEN THO THE EMAIL I RECEIVED STATING WHERE IT WAS BEING DELIVERED TO WAS CORRECT.IN 2015 SAME THING HAPPEND AGAIN.YES I WAS GIVEN MY MONEY BACK BUT I WANTED THE ITEMS I HAD ORDERED.I ESPECIFICALLY TOLD... Read more

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  • Jul 22
  • Customer Service
  • Huddersfield, Kirklees
  • Grandmothers Gift Box
  • 1
  • 1
  • 16
  • REVIEW RATING 4/5

I ordered a grandmothers gift box for my granddaughters christening this item should have had a poem card which explained the concept of the gift box, this did not arrive with the gift box which was MADE IN CHINA!!! After 7 phone calls I was assured the card had been sent by courier and would arrive on the Saturday in time for the christening on the Sunday. It didn't arrive and after a further 2... Read more

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  • Jul 20
  • Advertisements and Cons
  • 1
  • 1
  • 19
  • REVIEW RATING 3/5

I was under impression that the product I ordered was genuine but turned out to be made in China. I felt betrayed and ripped off. I'll never order any item form Bradford Exchange again. This company should explain to people that the items are not unique or collectable. I was under impression that the product I ordered was genuine but turned out to be made in China. I felt betrayed and ripped... Read more

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  • Jul 04
  • Products
  • 1978 Us Silver Dollar Coin
  • 60
  • REVIEW RATING 5/5

Do not buy...Chinese replica was left on package by error I assume....returned and refused this was billed as 1878 Morgan silver dollar. ( the year was not even close) to be fair this was not the complete order, but I take no chances when a totally different coin arrives than advertised. I called, they were closed at 2 o'clock 7-3-15. If I am in error, I will re edit this, but made in China? A... Read more

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  • Jun 30
  • Luxury / Jewelry
  • Greenwood, Indiana
  • Overall Impression
  • 2
  • 2
  • 89
  • REVIEW RATING 4/5

The Bradford Group is good at fooling the Better Business Bureau. They don't know what the company is really up to. Believe what the readers have put down in their complaints. If you decide to order, place the order cautiously. Make sure the product is not a subscription plan and don't let anyone upsell anything. As for phone numbers to call, it's normally not listed. Save this number for... Read more

Was this review helpful? 3 0

Wow! My fiance and I were going to order rings, but not now. Ive read through many reviews and the problems are serious and repeated. Thank you to all who took the time to share your experience to save others from suffering what you have with this company. Add comment

  • Jun 24
  • Luxury / Jewelry
  • Guelph, Ontario
  • Ring Size Chart
  • 1
  • 1
  • 42
  • REVIEW RATING 3/5

I requested a ring sizer on four occassions. NOTHING!! However I get two letters requesting my payment. What size ring are they going to send if I haven't ordered any particular size? I keep getting told a new one is coming but no has been two months of this. Cancelling order. Bad business, poor service. Very dissapointed in them. Read more

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