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  • Customers like
      No items
  • Customers don't like
    • Given the runaround17
    • Customer service attitude14
    • Customer service follow up12

  • 2 days ago
  • Luxury / Jewelry
  • Greenwood, Indiana
  • Overall Impression
  • 2
  • 2
  • 20
  • REVIEW RATING 4/5

The Bradford Group is good at fooling the Better Business Bureau. They don't know what the company is really up to. Believe what the readers have put down in their complaints. If you decide to order, place the order cautiously. Make sure the product is not a subscription plan and don't let anyone upsell anything. As for phone numbers to call, it's normally not listed. Save this number for... Read more

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Wow! My fiance and I were going to order rings, but not now. Ive read through many reviews and the problems are serious and repeated. Thank you to all who took the time to share your experience to save others from suffering what you have with this company. Add comment

  • Jun 24
  • Luxury / Jewelry
  • Guelph, Ontario
  • Ring Size Chart
  • 1
  • 1
  • 17
  • REVIEW RATING 3/5

I requested a ring sizer on four occassions. NOTHING!! However I get two letters requesting my payment. What size ring are they going to send if I haven't ordered any particular size? I keep getting told a new one is coming but no has been two months of this. Cancelling order. Bad business, poor service. Very dissapointed in them. Read more

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  • Jun 21
  • Online Shopping
  • Montevallo, Alabama
  • Usmc Cuckoo Clock
  • 1
  • 1
  • 46
  • REVIEW RATING 5/5

My father is retired USMC and I am retired Army. My father is 80 and I found this USMC Cuckoo Clock as I searched online for a special gift for Fathers Day 2015. I placed the order on June 8 2015. I received the clock on June 16 2015. Our mail lady left it at the door. When I looked at the package it had a green USPS sticker that stated "item received by USPS unsealed". It was just a styrofoam... Read more

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  • Jun 17
  • Luxury / Jewelry
  • Fremont, California
  • Online Order
  • 2
  • 2
  • 64
  • REVIEW RATING 4/5

I called to check on an order that was taking too long to receive. I was told to wait 4 weeks. I asked if I could cancel and order in store. I was told that there were no stores. I was stuck with waiting, even though it would arrive past my mothers 75 Birthday, I figured I would wait. I went to check this morning and found that the order was cancelled!!! I was told that they recorded the... Read more

Was this review helpful? 1 1

  • Jun 17
  • Luxury / Jewelry
  • Fremont, California
  • Bracelet
  • 35
  • REVIEW RATING 4/5

Same sort of thing happened with me! I ordered an engraved bracelet for my Mother's 75 Birthday well in advance but when I hadn't heard anything about a week and a half before the big day I was told that it would be 4 weeks from the order date. I asked if I could get it expedited in any way. I was told no. I asked if I could cancel it and order it one of their stores. I was told that there... Read more

Was this review helpful? 0 0

  • Jun 16
  • Luxury / Jewelry
  • Greenwood, Indiana
  • Overall Impression
  • 1
  • 1
  • 29
  • REVIEW RATING 4/5

For future contact with the company, call: 1-800.323-5577. This is a general number for all the companies. Don't bother to e-mail. Your information will not be answered. Any mail that is sent to the company without a check sits on a shelf for many weeks. When a customer calls in inquiring about the mail that was sent in, how do you tell a customer it may have been sitting on a shelf for... Read more

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  • Jun 13
  • Toys
  • Sag Harbor, New York
  • Disney Frozen Music Box
  • 1
  • 1
  • 42
  • REVIEW RATING 4/5

Our family placed 2 separate orders 2 "Frozen" music boxes for Christmas 2014. We received 4, paid for 2 and returned 2. We have met our financial obligations with Bradford Exchange and ask that invoices stop coming in the mail. The jewelry boxes we kept are all that we wanted and we paid for them in full. Our next step is the Better Business Bureau. We have called Bradford Exchange, attempted to... Read more

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  • Jun 12
  • Luxury / Jewelry
  • Kansas City, Kansas
  • Necklace
  • 2
  • 2
  • 23
  • REVIEW RATING 4/5

My hand crafted mothers necklace was supposed to be silver, it turned my neck green, and my childrens names are rusting. Very dissatisfied! That kind of things are supposed to be sentimental. Read more

Was this review helpful? 0 0

  • Jun 12
  • Luxury / Jewelry
  • Burton Upon Trent, England
  • Doll
  • 1
  • 1
  • 9
  • REVIEW RATING 4/5

Ordered a doll for my daughters birthday and 8 weeks later still has not come!! Rang them and changed doll as the other one they said was not in stock but due any time but they could not give me a date. Paid extra for express postage doll still has not turned up. DO NOT TRUST THESE GUYS THEY WILL JUST GIVE YOU THE RUN AROUND Read more

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