Bradford Exchange Complaints and Reviews

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Bradford Exchange
Main address: 9333 Milwaukee Ave. 60714 Niles Illinois
1-866-907-3607, 1-866-285-0932, , http://www.bradfordexchange.com/service_contact-us.html
  • 281+6 mobile complaints
  • $20.3K claimed losses
  • $71 average
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  • 21 hours ago
  • Luxury / Jewelry
  • Idaho Falls, Idaho
  • Product Return Policy
  • 7

Next I recieved other items, then train set B, with demand for another payment, I did not order any of the other items, So I returned the Train set B, also I boxed up A and returned with all of them. I recieved a notice of late payment of 79.95, for last Item,I sent back. I talked to customer service, and they said they never recieved the box and I was responsible for the items sent. the... Read more

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  • 1 day ago
  • Luxury / Jewelry
  • England, United Kingdom
  • Ring Purchase
  • 1
  • 1
  • 13

I ordered a ring set in April I was told I had to pay my first instalment before delivery, no problem there as it was an inscribed item, so far so good I received an invoice stating the cost with my prepayment taken off the total amount leaving four more to pay which I have done, the last one paid in August so you can imagine my surprise on my return from holiday I had a demand and a fee for... Read more

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  • Oct 18
  • Luxury / Jewelry
  • Poor Quality Pendant
  • 1
  • 1
  • 23

received tacky bereavement pendant from older family member, style is very tacky, it is overpriced, and contains sappy poem, illegible engraving on back (apparently part of bad poem), and when I looked into returning it without a receipt was shocked at what the original item was supposed to look like. pretty sure there is no diamond in my version, and it just looks like nuclear reactive snow. ... Read more

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  • Oct 17
  • Luxury / Jewelry
  • Mankato, Minnesota
  • Money Fraud
  • 1
  • 1
  • 24

Took me for $114.00. Keep getting post card delayed another 2 months. 877-903-6825 for a refund. Options are in English. Pick return option for return. It was in Spanish I think, not like I ever heard. Called back with order option. Got them. Asked where my order was. Said it was never manufactured. So why was my money not returned? Said they would send a check I would receive in 7-10. Should go... Read more

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  • Oct 11
  • Luxury / Jewelry
  • Mentor, Ohio
  • Delivery Delay
  • 1
  • 1
  • 9

Why does it take so long to get invoices from this company? They said they sent out two! Where the *** are they? Read more

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  • Oct 09
  • Online Shopping
  • Dolls Return
  • 1
  • 1
  • 29

In August 2012 returned two dolls as per instructions, heard nothing more & figured all was well. Never received a bill, letter, phone call, nothing in two years & out of the blue I received a phone call from a collection agency for an outstanding balance of $66.12. They also told me that Ashton Drake had reported as a collection and unable to collect on my credit report which now is... Read more

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  • Oct 06
  • Shopping
  • Undelivered Product
  • 1
  • 1
  • 44

Ordered something for Granddaughter's Birthday. First thing I was asked how to pay, I pushed the Pay Pal option. Immediately went to that site. Finished that transaction and was returned to B.E. Website. Much to my surprise transaction was complete, no shipping address or shipping delivery option. Tried to change it so I could get it to my granddaughter by her birthday. It would not let me change... Read more

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  • Sep 29
  • Luxury / Jewelry
  • Morrisville, North Carolina
  • Wedding Ring Delivery
  • 2
  • 2
  • 69

My daughter in law ordered my other son a $900 wedding ring. After a month, we get an email that it was back ordered. Then a few weeks later we are told it has shipped, but no tracking number. When it don't come, we inquire again, this time some lame excuse about it wasn't shipped after all, but will ship in another month. Well the months keep going by and still no ring. If we had of only known... Read more

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  • Sep 24
  • Footwear and Clothing
  • Portland, Maine
  • Order Tracking
  • 1
  • 1
  • 106

So originally I was upset with BE, I got an email saying I could track my order in 2-3 days after shipment and in reality it was a week so I got upset thinking it was some sort of scam after reading some reviews online. Reflecting the reviews were mostly based on lack of patience, while some seem legit (no company is perfect). Every time I called they were kind, reassuring and informed me they... Read more

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  • Sep 13
  • Luxury / Jewelry
  • Templeton, California
  • Double Charge
  • 1
  • 1
  • 32

Ordered checks from the Bradford Exchange. Bradford exchange double charged me. They refuse to reverse the double charge unless I run around collecting authorization signatures and fax numbers from my bank; more effort than the charge is worth. Net result: they flat out stole my money. Read more

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