2.1
  • Given the runaround16 votes
  • Customer service attitude13 votes
  • Customer service follow up12 votes
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  • 1 hour ago
  • Advertisements and Cons
  • Columbus, Ohio
  • 4

19April2015, I purchased from their ad stating deliveries start July 1, 2015. For some unknown reason I the Checked order status and now the delivery is Dec 1, 2015. It is for the "Fashionable Fan" Buckeyes Charm Bracelet With 18 Charms . The season will be over before we take delivery. How do anyone get away with kicking out a delivery date more than a half of a year. I mean they have an... Read more

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  • 1 day ago
  • Luxury / Jewelry
  • Forest City, Florida
  • Ring
  • 3
  • 3
  • 5
  • REVIEW RATING 3/5

Ring was cheap looking, gold looked painted on and silver didn't look silver. Diamonds looked like smashed pieces and you could barely see a sparkle. Very disappointed though the customer rep was nice just waiting on refund. Nothing like picture though, think the pic is a drawing and not actual pic of ring Read more

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  • Apr 18
  • Luxury / Jewelry
  • Santee, California
  • Frozen Heart Crystal Pendant
  • 1
  • 1
  • 6
  • REVIEW RATING 3/5

I ordered the Frozen heart crystal pendant for my 7 year old grand daughter. I was expecting a heart shaped crystal with Elsa and Anna on the inside. NOT EVEN CLOSE!!!!!!! THEY SENT ME A PICTURE OF ELSA AND ANNA INSIDE 2 PIECES OF PLASTIC GLUED TOGETHER!!!! I WAS SO ANGRY. I CALLED THEM AND THEY GAVE ME HALF MY MONEY BACK. BUT THE NECKLACE I WAS SENT ISNT WORTH 2 DOLLARS. IM DONE!!!!! Read more

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  • Apr 16
  • Luxury / Jewelry
  • Portland, Oregon
  • Cascade Ring
  • 1
  • 1
  • 29
  • REVIEW RATING 4/5

I called Bradford Exchange to let them know I had returned a ring, the Mocha Cascade it was called, I had made one payment, $37.79 with my debit card in order to have the ring shipped to me. When I got the ring it was not of very good quality, very cheap looking not worth the $179 they were asking for and the $9.98 shipping for a total of $188.98... I returned the ring March the 16th and was... Read more

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  • Apr 10
  • Online Shopping
  • Charlottesville, Virginia
  • Check
  • 1
  • 1
  • 43
  • REVIEW RATING 4/5

I recently purchased checks from Bradford Exchange. After some careful thought I decided to pay $10 for the recommended shipping. I did this because I needed the checks quickly and this is what the recommended shipping promised (4-9 business days). When I did not receive the checks on the ninth business day, I contacted Bradford Exchange. The checks had shipped a day or so before so I knew they... Read more

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  • Apr 08
  • Luxury / Jewelry
  • Portland, Oregon
  • Watch
  • 1
  • 1
  • 48
  • REVIEW RATING 4/5

I ordered a 250$ watch for a Christmas gift in early November. When I ordered the item it said guaranteed Christmas eve shipping but it never came. I called them up and they said that it was on back order until January. January passed and I called them again and they informed me that it would not be processed until April 17th. After calling and arguing with them on the phone multiple times they... Read more

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  • Apr 03
  • Luxury / Jewelry
  • Carlisle, Pennsylvania
  • Ring
  • 1
  • 1
  • 61
  • REVIEW RATING 3/5

two bills showed up on my credit report. one for mens ring so ugly and flashy my conservative husband would not wear. And a pendent they were not able to describe. I called them multiple times and was told payments had been made but there was a balance on both.I tried to explain that I had not have ordered the items frankly their stuff looks horrible. the only thing we ever got from them... Read more

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  • Apr 03
  • Products
  • Bellingham, Massachusetts
  • Charge
  • 2
  • 2
  • 37
  • REVIEW RATING 4/5

I made a purchase at the beginning of Dec. They took out a payment and were suppose to take out two more, the next in January and February. Instead they did late December and January. Since I just put money in this account amounts I expect to be withdrawn, their early taking of payment caused my account to be overdrawn with $35 fee. I called and they apologized. They said they were sorry and... Read more

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  • Mar 25
  • Luxury / Jewelry
  • Mercer Island, Washington
  • Soulmate Ring
  • 1
  • 1
  • 38
  • REVIEW RATING 4/5

I too ordered the soulmates ring over a year ago. Never received it! I'm being billed for it. Why should I pay for a ring that I never got? I'm very mad about the situation. Read more

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  • Mar 24
  • Luxury / Jewelry
  • Amarillo, Texas
  • Positive Experience
  • 2
  • 2
  • 48
  • REVIEW RATING 4/5

I RECEIVED MY ORDER , AND WAS EXCEPTIONALLY PLEASED WITH MY PURCHASE .. IT WAS QUALITY AND WAS PACKAGED VERY NICELY ... THANK YOU ...IT WAS EVERYTHING I EXPECTED AND MORE ... SO IN THE FUTURE I WILL BE ORDERING FROM BRADFORD EXCHANGE .... AND IT WAS SENT IN A TIMELY FASHION ...WHERE AS WITH OTHER COMPANIES I HAVE NOT EXPERIENCED CUSTOMER SATISFACTION ... MY ORDER WAS A GIFT AND THEY ARE HARD TO... Read more

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